Muang Thai Life Assurance
Muang Thai Life Assurance (MTL) has been providing life insurance services to general public over six decades ago with commitment for excellent customer service that fulfills the needs of customers and people. MTL is ranked as the first life insurance company in terms of the revenue from new business acquiring in Thailand. As a Forward Thinking People, the company puts strong focus on customer relationship management (CRM) and empower their customer service by applying Salesforce.com Service Cloud for all the touchpoint teams over the country including call center, branch and complaint management as well as the relevant back-office teams to provide excellent services to the customers.
Founded in 2004, SmartCost provides industry’s supplies, such as sand paper and grinder to manufactures across Thailand. SmartCost’s missions are Professional, Quick Response, and Committed. With 15 salespersons, SmartCost was facing challenges on sales prorcess and pipeline management.